Service Manager

Position Specifics

Department:       Service

Reports to:         Director of Service

Supervises:       Service Department personnel

Purpose

Supervises employees in a manner that complements the KMI Core Values, Vision Statement, and the KMI Enterprise and Safety policies. The Service Manager is responsible for the safe, efficient service sales, volume, productivity, and profitability of the company’s continuing growth.

Responsibilities

●      Assures the service department is adequately staffed by recruiting, hiring, and promoting the right employees for the right positions.

●      Ensures the service department develops and efficiently and effectively processes repair orders.

●      Accountable for creating and maintaining a positive Customer Experience at every point, building collaborative relationships.

●      Ensures the service team communicates promptly with customers to produce positive results.

●      Implements and monitors ongoing actions to maintain high customer satisfaction and loyalty.

●      Enhances employee performance through effective ongoing evaluations, recognition, rewards, and corrective management practices to produce adequate results.

●      Coordinates effective technician scheduling of service work, including ongoing adjustments.

●      Monitors the achievement of departmental business objectives (strategies, profit/budget plans, etc.) consistent with KMI’s policies, regulations, and expectations. 

●      Ensures technicians are being effectively managed daily to maximize productivity and morale.

Experience, Education, Skills, and Knowledge

●      5+ years of previous experience as a service shop Manager/Supervisor or related shop service experience

●      High School Diploma or GED equivalent. A two-year degree or certificate from a college or technical school is preferred.

●      Bilingual Spanish/English language preferred but not required  

●      Experience using standard desktop applications such as Microsoft Office and Internet applications

●      Effective communication skills (written and verbal)  

●      Ability to analyze and interpret internal reports

●      Ability to work extended hours and weekends

 

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