Department: Parts

Reports to: Parts Manager

Supervises: None

Purpose

This position is responsible for providing an excellent customer experience, while selling our tiered portfolio of parts to customers and successfully completing other responsibilities described below

Responsibilities

• Provides an excellent customer experience to external and internal customers
• Responsible for inventory integrity by following inventory protocols, assisting in physical parts counts, and checking in freight when needed
• Assists with preparing and maintaining professional showroom image and merchandise displays
• Educates and engages customers through product demonstrations and promotions
• Effective use of computer applications and business system
• Communicates, enforces, and monitors effective Parts Department processes to ensure internal and external customer satisfaction
• Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer experience
• Routinely lifts items weighing up to 50 lbs
• Assists in keeping the Parts Department clean and orderly; performs housekeeping tasks as needed
• Participates in all job-related training and development

Experience, Education, Skills, and Knowledge

• 2+ years of Parts sales experience or equivalent sales or service experience
• Experience in delivering an excellent customer experience
• Demonstrated a basic understanding of the selling processes
• Demonstrated ability to manage multiple projects simultaneously with a degree of independence
• Ag knowledge is a plus.
• Experience using standard desktop applications such as Microsoft Office and Internet applications
• Experience working both independently and in a team setting
• Effective communication skills (written and verbal)
• High School Diploma or GED equivalent; Associates preferred.
• Ability to work extended hours and two Saturdays per month.