Field Technician

Job Title: Field Technician

Department: Service Department

Reports To: Service Supervisor

 FLSA Status: Non - Exempt

Supervises: N/A

Summary: Performs in-field service work including basic diagnostics, critical repairs, and maintenance on a variety of customer and dealer-owned equipment as directed.

Essential Job Functions:

1) Performs basic in-field diagnostics to determine the repairs needed.

2) Repairs failures on customer's equipment and/or determines if the unit will need t come into the shop for further repairs.

3) Provides professional customer service and carefully explains the status of the repairs/diagnosis to the customer. Maintains a positive attitude in front of the customer and is a good representative of the company.

4) Provides necessary equipment information and detailed documentation of all work performed, in particular diagnostic functions. Submits DTAC cases in situations where additional troubleshooting is necessary.

5) Communicates to Service Manager any product issues and customer concerns. Also provides recommendations relative to additional service opportunities.

6) Maintains current product knowledge of John Deere and other vendor lines carried by the dealership

Other Job Functions:

• Maintains condition of service vehicles, tools, and parts inventory.
• Other duties or projects as assigned by Management.

Skills and Qualifications:

• Minimum of 3 years of experience as a technician in an agricultural setting.
• Proven knowledge of methods, materials, tools and techniques used in the repair of agricultural equipment.

• Outstanding knowledge of mechanical, electrical and hydraulic systems. Certifications preferred.
• High School Diploma or GED equivalent.
• Willing to work overtime and weekends as workflow dictates.
• Knowledge of diagnostic software and parts lookup systems preferred.
• Achievements of Advancement or Master training status on JDU is preferred. 
• Clean driving record is required.
• Owns adequate tools.

Do you think you'd be a good fit for this position? Fill out the form below to submit your application!