Customer Account Manager-Bakersfield

Job Title: Customer Account Manager

Location: Bakersfield, CA

Department: Sales

Reports To: General Manager

Supervises: None

Job Function:

A Customer Account Manager is responsible for the sales to and relationship with key customer accounts.   Key customers accounts represent those customer segments that have a significant impact on the dealer-business but develop and maintain relationships with the dealership enterprise through a trusted advisor.  Responsibilities could include:  sales, customer support, technical support, planning and key customer account business operational optimization.

Other Job Functions:

• Manages key customer account relationships to provide a differentiated customer experience.  
• Proactively assesses, clarifies, validates and communicates key customer account needs on an ongoing basis. 
• Provides value to key customer accounts by developing solutions that save time, reduce risk and increase profits.   
• Develops a contact plan that meet the individual needs of your key customer accounts.
• Meets sales volume and sales objectives on assigned key customer accounts. 
• Influences customer account trade cycles and current and future needs. 
• Updates and retains relevant customer account information such as equipment and operational information in the customer relationship management system  
• Engages with dealership personnel (AMS Consultant, Parts, Service, Integrated Solutions Manager, etc.) when needed in completing a sale, answering customer account questions and ensuring customer account needs are met. 
• Represents the company for the sale of equipment, parts, labor, and technology-based products and services to assigned customer accounts.
• Maintains current knowledge of financing and risk management options to assist customer accounts with securing the purchase of a solution.   
• Maintains and communicates current knowledge of customer account operational requirements, both agronomic/turf industry and/or business goals.
• Monitors and timely communicates any competitive activity to management.
• Coordinates new equipment field demonstrations.
• Coordinates dealer enterprise team, along with Integrated Solutions Manager, to manage and deliver the highest levels of value to key customer accounts.
• Actively participates in local/regional industry associations.
• Attends applicable sales training events/seminars.
• Maintains assigned company vehicles and equipment.
• Maintains current product knowledge of all equipment, parts, and services available to customer accounts.

Skills & Qualifications

• 5+ years equipment sales experience
• Extensive knowledge of John Deere and competitive equipment as well as technology trends/advancements
• Business, financial and logistical management knowledge
• Knowledge of relevant agronomic practices and trends
• Knowledge of key customer account agronomic operations
• Ability to use software applications such as Microsoft Office and internet functions
• Ability to work flexible hours
• Excellent customer relationship skills with current and future decision makers
• Bachelor’s degree in business, finance/accounting, golf course/turf maintenance or agriculture-related discipline or equivalent work experience

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