Folks, I want to share an experience that I had with two of your employees, Linda and Roger of the Delano store. First, I would like to say that my company at it's largest had 140 employees, so I recognize what an outstanding employee should be. I used to tell my employees that if they disappointed a customer, that customer would tell 50 people, but at the same time if they did something to please the customer, they might tell one person. Most people have no issue pleasing me, but these two did far more than just what was required of them. I went into your Delano store earlier this week to purchase a few parts and ended up spending almost $2,000 because Linda was so helpful. The tractor that I was buying parts for was our first John Deere tractor and we bought it used. We serviced it and went to plug in our hydraulic hoses and could not get them to go in the socket. Since we are in Porterville, Tipton was closer and so I made a quick trip there to try to find out if I had the right male ends on the hydraulic hoses. They were not too interested in my problem. They were courteous but I needed help. I called Linda and she sent me a picture of the male end and a parts diagram, which I really appreciated. I mentioned that I would make a trip to Delano, but she said let her check the first thing in the morning about Roger bringing me the parts. She called me the first thing this morning and I met Roger at the tractor. Roger determined that the male hydraulic ends were the right ones, but he did not leave me with the parts and go. I am 83 and don't have a lot of strength in my hands due to surgery. Roger stayed and helped me hook the hydraulics up. These two don't work in equipment sales but they are two of your best salespeople, because I would venture to say that our next tractor will be from your company. I am in awe at how far above and beyond these two went to help me out.
I just want to acknowledge Linda and Roger and let you know what outstanding employees they are.
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