Experienced Parts Counter Sales Professional

Position Specifics

Department:      Parts

Reports to:         Parts Manager

Supervises:        None

Wage Type:        Non-exempt/hourly

Purpose

This position is responsible for providing an excellent customer experience, while selling our tiered portfolio of parts to customers and successfully completing other responsibilities described below

Responsibilities

  • Provides an excellent customer experience to external and internal customers
  • Responsible for inventory integrity by following inventory protocols, assisting in physical parts counts, and checking in freight when needed  
  • Assists with preparing and maintaining professional showroom image and merchandise displays
  • Educates and engages customers through product demonstrations and promotions
  • Effective use of computer applications and business system
  • Communicates, enforces, and monitors effective Parts Department processes to ensure internal and external customer satisfaction
  • Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer experience
  • Routinely lifts items weighing up to 50 lbs
  • Assists in keeping Parts Department clean and orderly; performs housekeeping tasks as needed
  • Participates in all job-related training and development

Experience, Education, Skills, and Knowledge

  • 3+ years of Parts sales experience or equivalent sales or service experience
  • Experience in delivering an excellent customer experience
  • Demonstrated basic understanding of the selling processes
  • Demonstrated ability to manage multiple projects simultaneously with a degree of independence
  • Experience using standard desktop applications such as Microsoft Office and internet applications
  • Experience working both independently and in a team setting 
  • Effective communication skills (written and verbal)
  • High School Diploma or GED equivalent; Associates preferred
  • Ability to work extended hours and weekends

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