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Job Title: Field Service Technician
Location: Bakersfield, CA
Department: Service Department
Reports To: Service Supervisor
Supervises: N/A
Job Function:

  1. Performs basic in-field diagnostics to determine the repairs needed.
  2. Repairs failures on customer’s equipment and/or determines if unit will need to come into the shop for further repairs.
  3. Provides professional customer service and carefully explains the status of the repairs/diagnosis to the customer. Maintains positive attitude in front of the customer and is a good representative of the company.
  4. Provides necessary equipment information and detailed documentation of all work performed, in particular diagnostic functions. Submits DTAC cases in situations where additional troubleshooting is necessary.
  5. Communicates to Service Manager any product issues and customer concerns. Also provides recommendations relative to additional service opportunities.
  6. Maintains current product knowledge of John Deere and other vendor lines carried by the dealership.

Other Job Functions:

  • Maintains condition of service vehicles, tools, and parts inventory.
  • Other duties or projects as assigned by Management.

Skills & Qualifications:

  • Minimum of 3 years of experience as a technician in an agricultural setting, field experience preferred.
  • Proven knowledge of methods, materials, tools and techniques used in the repair of agricultural equipment.
  • Outstanding knowledge of mechanical, electrical and hydraulic systems. Certifications preferred.
  • High School Diploma or GED equivalent.
  • Willing to work overtime and weekends as workflow dictates.
  • Knowledge of diagnostic software and parts lookup systems preferred.
  • Achievement of Advanced or Master training status on JDU is preferred.
  • Clean driving record is required.
  • Owns adequate tools.